Transform and elevate your projects with IT Service Management
In a technology-centric business environment, robust ITSM is critical for achieving operational excellence and enhancing customer satisfaction.
Easy Project offers a full-featured solution to help you design, deliver, and manage IT services with accuracy and efficiency.
Why is IT Service Management important?
Improved service quality
ITSM elevates service quality and uniformity by refining and standardizing IT service processes.
Enhanced productivity
With ITSM your team can reduce downtime, improve resource management, and enhance efficiency by streamlining IT procedures and processes.
Synchronization with business targets
ITSM guarantees that IT services are in sync with business goals, facilitating the growth and high achievements of the whole organization.
Increased client satisfaction
By optimizing workflows and accelerating problem-solving, ITSM cultivates increased customer satisfaction and a tendency to be loyal.
Expense minimization
By recognizing and eliminating inefficiencies, effective ITSM practices contribute to decreased operational costs that are noticeable in the long run.
Compliance assurance and risk oversight
ITSM frameworks typically integrate best practices for regulatory compliance and risk management, assisting organizations in fulfilling their legal obligations.
How Easy Project boosts the effectiveness of your ITSM
Easy Project's HelpDesk optimises request handling, guaranteeing effective client assistance.
Generate ticket directly from emails, categorise them into projects, and update clients automatically.
This AI-enhanced system simplifies issue tracking and organisation, freeing up your team's time. The solution aligns support with business goals, enhancing overall service delivery.
What our customers say about Easy Project
Lukáš Mezírka
We faced an interesting challenge in the form of Easy Project implementation, thanks to which we wanted to combine all our activities into one system. We did it all! On behalf of our entire implementation team, I would like to thank Mr. Petr Vávra, who was very helpful and facilitated the transition from the original systems to Easy Project. I really appreciate his responsiveness and ability to suggest different ways to address our processes. I hope that we and our suggestions have been a source of inspiration for improving the Easy Project. I think that throughout the implementation we have established a very important value, partnership for us, based on which we look forward to further cooperation with Easy Software.
Key features of Easy Project's ITSM
HelpDesk
Use Easy Project's unified service desk platform for enhanced client support and streamlined request handling. Create tickets directly from the email or an client interface, then organize them into projects. Within projects, tickets are stored so you can define SLAs, manage pre-paid hours, transfer any unused hours, and easily generate reports.
This system optimizes your support processes, ensuring efficient resolution of client issues and improving overall service delivery.
Knowledge Base
Centralise your organisation's knowledge in a unified platform, making it instantly available in on click. Our Wiki-powered information hub allows you to craft, modify, and oversee diverse content, from in-depth guides to intricate visuals. This robust system ensures vital data is both reachable and safeguarded, optimising workflows and protecting intellectual property.
Asset & Configuration Management (ACM)
Easy Project's Asset & Configuration Management offers an effective solution for overseeing your resources, managing and organizing your assets and configurations. Tailored data fields, structures, filters, and dashboards enhance accessibility and usability. By connecting assets to various elements, setting access rights, and centralised control, you ensure your inventory and configurations remain current and available. This unified platform allows precise tracking of hardware usage, maintenance records, and software licence management, optimising resource utilisation and compliance.
Requirements Management
For technically advanced projects that require many small elements and details to create significant products, like vehicles or machinery, requirements management proves essential. You can effortlessly generate artifacts that reflect the essential attributes in the requirements' hierarchical structure.
Alerts – Early Warning System
Easy Project Alerts provide a robust system for keeping team members informed about crucial project developments. This feature offers three distinct alert categories, allowing for comprehensive monitoring of various project elements. Users can establish specific conditions for notifications related to tasks, projects, and milestones, ensuring that the right information reaches the right people at the right time. This customisable approach helps teams stay on top of project progress and potential issues.
