Key features:
- Ticket drag & drop
- Unanswered tickets pool
- Tickets for review
- Agile board for bugs and feature development
- See the current prescribed SLA for your open tickets
HelpDesk Dashboard
Management and assignment of tickets have never been easier! With the new HelpDesk dashboard, you can efficiently handle your ticket and available resources. There is no need to open every ticket and create an update for the assignment of responsibilities. You can just preview your tickets at the ticket pool provided by the HelpDesk dashboard to identify the resources needed for the given problem.
