en
Language
  • en
  • cs
  • hu
  • it
  • es
  • fr
  • de
  • ru

Complex HelpDesk Settings

Customize your Help Desk with complex settings. Create email templates for auto-replies and include corporate logos, signatures and more. You can also configure you projects for automatic ticket assignment and set specific SLAs.

Key features:

  • Definition of SLAs: ordering, resending, e-mail generated
  • Help Desk project set up for all tickets
  • Send ticket updates to external emails
  • Mail templates
  • Header and footer customization
  • Automatic ticket updating
  • Ticket owner field keeps information about the responsible support agent for the successful final delivery of the solution
  • Send a quick email to customer from template
All-in-one project platform

Combine project management, tasks, ITSM, and source code management in a single unified software.

AI-powered

Enhance productivity with secure, on-site AI that summarises, and transforms notes into actionable tasks.

Data protection

Choose on-premises deployment or utilise an ISO-certified cloud. Open-source code audits guarantee exceptional security for your intellectual property.

Reporting and data insights

Use Easy Project's real-time, flexible reporting tools to make informed decisions.

Product

Easy Project redefines your technology projects

  • Adaptive project and work management suite powered by integrated AI.
  • Combines hybrid project management, IT service management, and source code management.
  • Trusted by over 1,000 satisfied technology services and enterprise customers.
  • Delivers complex projects effortlessly and ensures seamless post-delivery service.

Trusted by the best

Try Easy Project in 30 days free trial

Access all features, SSL protected, no credit card required.