Complex HelpDesk Settings

Customize your Help Desk with complex settings. Create email templates for auto-replies and include corporate logos, signatures and more. You can also configure you projects for automatic ticket assignment and set specific SLAs.

Key features:

Definition of SLAs: ordering, resending, e-mail generated
Help Desk project set up for all tickets
Send ticket updates to external emails
Mail templates
Header and footer customization
Automatic ticket updating
Ticket owner field keeps information about the responsible support agent for the successful final delivery of the solution
Send a quick email to customer from template

All-in-one project platform

Combine project management, tasks, ITSM, and source code management in a single unified software.

AI-powered

Enhance productivity with secure, on-site AI that summarises, and transforms notes into actionable tasks.

Data protection

Choose on-premises deployment or utilise an ISO-certified cloud. Open-source code audits guarantee exceptional security for your intellectual property.

Reporting and data insights

Use Easy Project's real-time, flexible reporting tools to make informed decisions.

Product

Easy Project redefines your technology projects

All-in-one platform powered by Easy AI.
Combines hybrid project management, IT service management, and source code management.
Trusted by over 1,000 satisfied technology services and enterprise customers.
Simplifies the management of complex projects and ensures smooth post-delivery support.
Customizable project management software tailored to your organization's unique needs.