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HelpDesk

Productivity
5 minutes read
Discover hidden features: make the most of HelpDesk

Easy Project is packed with features that simplify complex workflows and help users work more efficiently. Some of them are well-known and you know about them from the start, but there are also some that are less visible - but can make your work much more manageable. That's why this article will reveal HelpDesk's unique features. Want to become a professional user of Easy Project? If so, read on.

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News
4 minutes read
Help desk communication and DMARC policies

Due to ever tightening security standards all over IT, there are logical consequences for Easy applications. This article is about email communication via Helpdesk on Easy Project Cloud.

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News
7 minutes read
How Easy Project Can Help Your Software Development Team

Every software development team needs an organization and a systematic approach to a project to function optimally. Therefore, project-managing tools like Easy Project can make a massive difference in the quality of work.

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Productivity
7 minutes read
How to Automate Customer Service With Easy Project

The role of customer service in the success of any business cannot be ignored and it stretches to the extent that bad customer service can be an outright deal-breaker for potential customers.

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News
7 minutes read
Top 5 Solutions Easy Project Can Provide

In this blog post, you will find some of the common problems that almost every business faces. We'll go on to elaborate on how Easy Project solves those problems with simple and easy solutions.

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News
1 minute read
Webinar Recording: How to Get the Most Out of Easy Project 11+?

Easy Project 11+ is here to push your projects to the next level. Watch our webinar recording to quickly learn about the new features.

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Project management
5 minutes read
Best Tools for Digital Project Management (Part 2): How to Manage Risk, Finance, and People
Congratulations! If you have also read our first part, then you have already completed half of the "preparation" for the management of your digital project. In the second part of the blog, we will look at the risks that await you in project management of this type of project and how to effectively address them using the tools in Easy Project. From planning to risk management to the art of effective communication.
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What's new in Easy Project 10 and how to make the most of it - webinar
News
2 minutes read
Webinar Recording: What’s New in Easy Project 10 and How to Make the Most of It

A brand new Easy Project 10 brings improved design and user experience along with the most wanted project management features. If you are interested in new features released in this version, just try it in a 30-day free trial or play the webinar recording.

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Help Desk 2019 for Easy Project Management - Webinar
Project management
2 minutes read
Webinar Recording: HelpDesk 2019 for Easy Project Management
Try the integrated Help Desk solution by Easy Project for improved customer care and smoother processing. There are two basic ways of creating tickets – from e-mail or from a simplified user interface. Tickets are stored in projects where you can define SLAs, pre-paid hours, transfer 'unused' hours, and easily generate reports.
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